My husband and I built a new home and scheduled an appointment with Nu-Way to select our flooring and splashes and things.
Our Salesperson was 20 minutes late for the appointment. She was very rude to us and never returned our phone calls. When we got tired of waiting to hear back from her, we went into the store. The receptionist (nice young lady) called her to let her know that we were there to see her but then came over to us and said that she was unavailable to see us.
I am very disapointed in the service I received.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Hire sales people who care more about the customer than the dollar amounts.
- Any advice to offer fellow homeowners facing a similar project?
- Yes. Go to Alberta Hardwood.
- Company Response
We are appalled at the experience "Kiddle" received at Nu-Way Floor Fashions. I would like to look into this further for them, but would require "Kiddle's" assistance. We always strive for a high level of customer service and this situation is distressful to us to know it took place. I would like the opportunity to work with the "Sales Person" if I had more details. I have since spoken to our team about this situation and we are all regretful that it took place. We will strive to exceed "Kiddle's" view of our company.