Sears Appliance and Air Conditioning and Furnace Repair

Our furnace hadnt been working properly so when the sears telemarketer called for furnace cleaning/servicing I booked the appt. The sales guy was great and super friendly (obviously why he is in sales lol) He looked at the furnace said that their guy could fix it no problem - said he could move our humidifier to a more convenient spot on the furnace - and also could move a germ light that my husband had installed in the wrong spot to the right spot. They would also clean the furnace and sanitize the vents/ducts.
this was going to cost approx 1300 but we could choose the 12 monthly payments no interest option.
Well the guys came to service and clean the furnace a few days later - the service guy said he couldnt move the humidifier or germ light because it wasnt their product. He also said that the furnace was working fine and when I asked "why does it keep shutting off then?" he said there was no way for him to know unless it shut itself off while he was there.
The guys who cleaned the furnace were very nice and did a good job. The sales guy said that they guarantee your house will have 80% less dust after they are done - but I'm pretty sure the dust is the same as it was before. Not really sure how you would prove this though?
I have called sears and left msgs for a manager to call me back so I could complain about the humidifier and germ light not being moved but nobody has gotten back to me.
Overall I think we could have got the same or better service for a heck of a lot cheaper!!