Worst after purchase customer service I've ever experienced. First off, the sales representative Naim has been rude, defensive, and arguementative from the get go. My partner and I went in a couple before purchasing. I was always second to arrive and the sales rep never acknowledged me once. on the day we decided to go with their flooring we dealt with a lovely woman only to find out she had been let go days later. We purchased hardwood and installation for a new 1200sq two story condo in Toronto west. Open concept main floor, two bedrooms, walk in closet, small hallway, two landings, baseboards. We made it clear before purchase that the job needed to be done by Feb 15th as our furniture was arriving on the 17th. We've already had to go in to clarify about half the questions that were answered when a rep came to our condo to take measurements the first time. The sales rep proceeded to complain how long of a day HE was having. After stating they could now begin work early March we negotiated a start date of Feb 15th. Two installars arrived at noon on the 15th worked for an hour then refused to continue until we paid them another 500.00 cash to scrape morder from tiles we removed. They Sat for an hour until they got their cash. It took them two days to complete two bedrooms. It is now Friday night, Feb 17th and they have to return tomorrow for a fourth day. However, all of our furniture from Cube it storage has arrived this evening and waiting to be setup. Based on their time management and work ethic up until now, they probably won't get it the last 600sq completed with baseboards by tomorrow either. Furthermore, the installation itself is poor and I can already see areas that need to be redone by our contractor adrerwards. This is not our first renovation and my partner and I were considering using decor floors for our kitchen and 2.5 baths if we were pleased with the end result. I have never felt the need to wright a poor review regarding anything before, unfortunately, our experience and the final product and service
provided by Decor Floors has warranted one. just poor business sense all around and I would encourage any one to go elsewhere to obtain better after sales communication, customer service, time management, follow through on agreed terms, and quality of installation. We have put in several calls to management and they have not been returned as of yet. If you don't care about ethical practice at all then give them a shot!