Plumber was very friendly. The toilet appeared to flush after the service, however I asked what would happen if the same problem re-occurred immediately after he left. He said unfortunately the warranty covers everything except for this type of service and that he appears to have fixed the clog. I asked what happens if he just pushed it down further and he says that it would be hard to prove it either way. None the less, my toilet is back to non flushing properly in under a week. This is the least used toilet in the home and could only have been flushed/used under 3-5 times since the visit. We are not even home during the day. to use it. Called in to customer service and said besides to be recharged for everything, there is nothing they can do. Very disappointed that almost 400$ did nothing but literally flushed down the drain.
- Company Response
Hello Private User, We are sorry that we did not meet your expectations. You are right, our warranties on clogged toilets is not covered. You would not believe some of the things we find flushed down toilets, everything from large produce, clothing items, toys, jewelry, keys right down to the sad fact of deceased pets. In a case where a properly used toilet is used so little, and continues to be an issue, it may be something else causing the clog. We would like to make this right for you. As an anonymous review, its near impossible to reach out to you. Please contact Maria@thegentlemenplumbers.com who is our customer care specialist, she would be more than happy to review your particular situation and determine the best way to resolve your ongoing issue. Thanks for taking the time to write a review Private User, we hope to hear from you soon.