Rocky Cross Construction (North) Limited

We had a flood in our basement. I called Rocky Cross and they were out almost immediately. The staff was compassionate, and explained the process clearly and guided us all along the way.

We received a quote quickly (after our insurance company denied our claim) and their prices were extremely fair. Quality of work was excellent- we had a minor deficiency with painting, but they were more than willing to correct it and satisfied our concern.

This is a company that cares about customers and clearly takes pride in their work. Highly recommended !

We hired Rocky Cross Construction to remove and replace our eavstrough that was dripping. The project manager was responsive, and came out almost immediately. I received an estimate very fast and it was very reasonable- less that I expected! The crew cleaned up the site and was very respectful.

I would highly recommend Rocky Cross Construction to anyone needing any repair work inside or out!

I had a tub leak in my 2nd story bathroom. RCCN was very quick to help complete all work needed. Great company and great staff.

Jesse.

I had a really terrible experience with this company last year my condo flooded and my condo board contracted them to do remediation work. First, let me introduce myself. I am a home-owner who maintains her property in good condition. In fact, I also keep it clean. Not, like, sterile clean, but I generally prefer when large gobs of glue are not smeared across my floor. Things were going smoothly for me until an unfortunate break in the unfortunate tube on my washing machine unfortunately poured water onto my floor. The more unfortunate part is that this flood became the beginning of many great frustrations as I set off on a 6-8 month journey of trying to get Rocky Cross to competently fix...and re-fix...and re-re-fix...and... you get the idea...

In case you are just tuning in now, my washer tubing burst, water poured across my floor, and my flooring, baseboards, and cabinet toe kicks needed replacing (I'm okay, thanks for asking). Then, Rocky Cross started fixing their own errors over and over. If you want, you can just skip to the photos. Here are some examples (in no particular order of frustration):

1. I have a large, expensive mural on my wall (9 feet X 10 feet), to which I explained to them multiple times, had great financial and sentimental value. I get it, they might have thought it was ugly. Who likes invertebrates enough to commission an artist to paint one on their way? Me. Then Rocky Cross painted on my mural. They were contracted to replace water-logged baseboards...but they painted on my mural. They. Painted. On. It. After asking them not to come near the wall and being assured over and over by their rep, I allowed them back into my home. Well, then they dented it.

2. They installed flooring that did not fully reach the wall (there was a half-inch gap between the end of the flooring and the baseboard). I paid for flooring, but I must have forgotten to pay the GST. They look 5% off the flooring coverage, I guess.

3. They caulked baseboards with what must have been a ten-foot-long pole. To put this into perspective, they had to fully replace all of the baseboards after the first try and the caulking was so mishappen, that even new baseboards with a one inch taller profile than the old ones, did not cover up the caulking up my walls. It's as cringey as that scene from the Grinch when Jim Carey eats glass. There was baseboard paint on the floors, baseboard paint on the walls, everybody got baseboard paint.

4. Their "cabinet guy" was, in fact, not a "cabinet" guy, but he was a "guy" who nailed a crooked, painted strip of MDF to my kitchen cabinets.

5. My granite counter top was removed from the cabinet and the wall where it used to be secured. No, there was no reason to remove it from the cabinet but, then again, there was also no reason that they did not re-secure it. I leaned on it, and the whole granite slab shifted. Oops.

6. The flooring rippled when you walked on it. It felt like we were camping in my living room with the tenting on my flooring. They told me it was an issue with the flooring choice I made (it was the option recommended to me and I was told it was a best seller). Then later they blamed it on the new cabinet guy (who was actually a lady) that I called in...but she hadn't started her work yet. What she did, however, was call me to the unit just in time to see a flooring installer sitting in the middle of my living room floor, chipping out the tongue and groove on the laminate boards with a chisel in the middle of my living room then gluing them back together.

7. On the third try and now the third representative, we were told this was a "calamity of errors" and assured this is not their typical work. Then, we were told they would not return they key to our unit until we signed a letter of satisfaction. Well, that sounded illegal, but luckily when we told them that, they sent the key straight away. Like, straight away.

They ended up paying us out, below market value for the remainder of the fixes, but we decided it was worth it given they will not step foot in my property again.

These people are the worst company to use for a simple tear out dry wall and replace it. It took over 3 months to get them here, they put so much plaster on the walls the light covers can’t fit on properly. They couldn’t even cut a circle in the wall so I could hook my dryer vent back on. They also left paint cans with the lids off as they were going though old paint I had trying to find a match. Try to get these guys back here to fix the problem don’t even bother your better off watching YouTube and doing the hole project yourself.

We have appreciated the competence and responsiveness of your employees and professionalism within your company. Thank you for making this challenging situation bearable for all. I would definitely recommend this company to anyone in need of emergency work or repairs.

I had 2 floods in a short period of time, talk about bad luck. My first claim Rocky Cross was there within 30 minutes and they dried it out. During our reconstruction phase my basement had seepage that they dried out at a reasonable price. They repaired all the damage in no time flat. In fact, I didn't even see the workers because we used a lockbox and they just came and went as required with no fuss at all.

Thanks for the great work Bill!!

Had a hard claim on my roof and siding. Insurance company put me in touch with RCCN to manage the process. Their employees and contractors were professional and easy to deal with. We were super happy with the entire process, the job was completed on the schedule that was agreed to and all mess was cleaned up to perfection. Would use these guys again.

Water emergency required in my basement. Very professional, extremely clean and polite. I would recommend them to anyone. The crews that performed the work would very knowledgeable and provided further clarity on future issues.

AMA hired rocky cross for our flooded basement in 2013. Their claims guy took forever to get our stuff inventoried, and it was incorrect several times. Their terrible hours didn't allow us to do he inventory efficiently. Once the inventory was correct, we got paid by AMA, we started our renovation. And completed it 1 year and two months after the flood (in 2015). Our stuff was in storage for three months longer than AMA would pay for, which neither AMA or Rocky Cross Told us about. In 2016 they sent us an invoice for $1,000 which we said we wouldn't pay because we never had an agreement with rocky cross, we were not informed of the rates, and were not told that our stuff would only be stored for one year. Today, in 2017, they called us again and threatened to take us to court. We paid this - but what a great business model -have your claim inventory take too long, delaying payment, then make up a magical amount that someone owes you without a contract, then threaten them with legal action.