Stay away from anything related to Granite Transformations the company has closed without telling clients or staff! I only found out when I made a complaint with the BBB yesterday. They said that all calls and emails come back to them undeliverable, the only person they were able to contact was at headquarters in Florida that stated the Ottawa store is closed. A few customers went directly to the store with a note in the door saying they were closed for inventory, that was months ago. The adjoining store is where they store all the materials for the jobs, that is completely empty there is nothing in that store. I've also sent an email to our local CTV news people to see if they will investigate since it effects so many local people. Our backsplash is a mess, our tub the button to push down for a shower hasn't worked since January of this year and I've been fighting them since then.
As of yesterday there are 16 of us that have lodged complaints with the BBB. Please go and read our comments, I tried to call them again this afternoon and the number rings rapid busy signal. The phone number for HQ in Florida doesn't work either it rings and goes to an IT company that you need to put in a password for. They were still taking people's money as of this summer in Ottawa and people are out thousands of dollars!