A crew was dispatched by their customer service representative, Amanda, in a very professional and timely manner. All work was quoted on in writing prior to start. Their team was able to inspect and repair both my roof and eavestrough/downspouts, cut back a wall of aggressively growing ivy and remove and install new roof de-icing cables. Our home is three stories with a steep pitched roof and despite it's challenges all of the work was done expertly. I will definitely call them back to my home for future needs.