Reliance Holmes Heating And Cooling Ottawa

Hys and Ryan showed up on time and did the job in 4 hours.
Cleaned up and everything went smooth. Laid down carpets to protect the floor and stairs. Would recommend Reliance and these installers.

My furnace and AC was installed by Hys and Ryan A. Both installers were polite and courteous. They were efficient and very thorough. Took the time to explain the operation and maintenance of the equipment. The installation took a good part of the day but it went very well and efficiently. I have no hesitation in recommending both Hys and Ryan and the Reliance company. Also want to mention that the sales rep, Pat, was very informative and provided all the necessary details in regards to my purchase and I felt very comfortable and pleased with signing the Reliance contract.

For the last few years, we have had the home heating plan that includes an annual maintenance as well as service calls in case of furnace failure. So far so good with the annual maintenance, and until recently no service calls were required.

A couple of months ago, we moved to a new-to-us (but very old) home with an old furnace, and we continued the plan at the new address. We didn't know whether the furnace would work or not - appliances were included "as-is."

When the first really cold day came along a few weeks ago, we had a "no-heat" situation. Called up Reliance, and they had someone there the next day, who was able to determine the source of the problem (a malfunctioning venting fan) and adjust it for temporary function until a new part came in about a week later. Second tech came in, installed the part, and did the annual check up and maintenance, taking the time to show me what he was doing (I'm interested to learn how things work) and also giving me information about some interesting new home heating solutions (also in response to my questions).

Furnace works fine now, and we're quite happy.

The only thing I would change about the Reliance experience is the scheduling window for the appointment. I think it should maybe be a 2-hour window rather than a 4-hour window, so you don't have to take a huge chunk out of your day to wait around. If that were changed, i would increase the rating to 10 stars.

Thanks!

Hys, Ryan A., Kenny and Chris did an outstanding job on the furnace and tankless hot water heater install and had impeccable customer service, were very friendly and courteous. Definitely exceeded my already high expectations. I would easily recommend Reliance to anyone. I wish I could give more than 10 out of 10.

Service was first-rate from the first visit by the sales person, Satish, to installation by Alex and Kyle. Satish provided sound knowledge of all options, how they worked, and made recommendations based on the size of my home and budget. The installation was excellent. Alex and Kyle were on time and the installation was completed ahead of schedule. They both provided all the information I needed to operate the furnace and thermostat. The area, and access to the area were left clean, neat and tidy. What more can I say!

I had two young men come install my products. There names were Greg and Kenny, They just didn't get the job done in a timely fashion but they also were very polite and well mannered. If you get the chance to ask for anyone I would recommend these two installers.

Hys & Ryan are true professionals who are kind, well mannered and worked continuously. Excellent job by both of these guys. Definitely would recommend them for another job! Thanks guys!!

Hys and Ryan A. we're the installers. They we're very professional, answered all my questions and were very respectful. They worked clean, took away all the garbage and swept up. They ended up taking away old equipment for me at no extra charge. They explained what they were doing, why and took the time to explain how to use the equipment/thermostat. I was extremely satisfied with every aspect of this transaction. I have been with Holmes/Reliance for many years and this latest purchase/installation justifies my loyalty.

The guys from Reliance were very competent and friendly. They were willing to answer questions and even fixed up my crooked gas meter at no extra charge. Everything looks neatly and professionally done.

I highly recommend using this company, the installers are very polite, professional and know what they're doing. Derek and Chris did an amazing job installing the furnace, and Mark the hot water tank. Both installs look very professional and the work area was left very clean. They made sure I knew how to operate the equipment before leaving and answered all my questions.