Background. We had two small gas-fired water heaters from another company - not Reliance - in a cramped space with very low headroom, less than 5 feet. One tank leaked on a Friday, the original company responded quickly to emergency call, shut off both tanks. Team with replacement was unable to replace heaters till following Wednesday. No hot water for 5 days :(. On arrival, it was clear that replacement heaters were larger, code had changed. There product offerings didn't include anything that would fit our house other than electric, which would be expensive for us to install. Not their fault.
Over next couple of days, we contacted tried 3 or 4 other companies with no good results. Limited product options, primarily, or too busy to look at arrangement.
Enter Reliance. Estimator found the one location that could accept a gas tankless heater, just fit. Installation crew arrived on time next business day, installed setup in half a day, including removal of old tanks and full cleanup. Free. Everybody was helpful, from sales (Sid), estimator (Remo), scheduling and installation (Derek, Steve, Dean). All: thoughtful and helpful, punctual, professional.
How nice it was to have running hot water after 10 days of cold.
- Approximate cost of services:
- $0.00
- Company Response
We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait