They dropped the bin off within the scheduled window. They came to pick it up at the agreed to time however my contractor was behind schedule. For a small additional fee, the driver waited the extra hour so we could finish the job.
Ben came to my house within 30 minutes of my first call to them. It was tricky for me to know exactly how big a bin I needed and what would fit in the alley behind my house without blocking it and cheesing off my neighbours. He gave me exactly the right advice. They were able to deliver and pick up on a Saturday exactly as I wanted. The guy that delivered the bin was super-friendly and put literally within 6 inches of where I wanted it. Even the person who answered the phone was friendly and helpful. If all contractors were this good then life would be much much easier.
If all interactions with contractors were like this then life would be much much easier.
Thank you Simon for leaving us such a glowing review!
Ben and his crew arrived on time, set up the bin, and did the removal job quickly [which was huge], with a minimum of fuss and disruption. They even cleaned up for me! Definitely planning to get them back in for round 2.
Ben and his team removed a hot tub. It had to be cut into pieces due to space in between two houses in Toronto.
His team worked quickly and it was done at a cost that was reasonable - generally in line with other junk removal companies (+ or - $50). Ben also disconnected the hot tub safely and removed interlocking brick from backyard.
Service - 10 / 10. Done on budget. Showed up on time. Completed within a few hours.
Clean - Up - 9 / 10. They removed all large debris from hot tub demolition. There were a few small fragments of insulation (less than a cm in diameter). I am picky.
I recommended Big Ben and would have no hesitation using them again for other projects at my home.
I Needed a bin, saw Ben’s and read their story, got the bin 1 day after contacting them. Fantastic communication both over the phone and email, great service and beyond honestly priced! i got 4 bins so far and will definitely get more from them. Super highly recommended!
No BS junk removal service. The customer service was better than expected and the drop-off / pick-up was done promptly and when promised. They lay out the expectations clearly ahead of time regarding what and how much can go in the bin, follow that and you won't have any problems.
Tip: Err on the side of going larger if you're unsure about what size to choose... The reno debris I was throwing away filled it up surprisingly quickly.
Thank you for writing us such a glowing review!
I needed old fence boards to be removed. Jacqueline from Big Ben’s provided a quick quote and pick up was the same day. This is my second time using Big Ben’s and the service has been great!
Thank you for leaving us a review Brett!
Dozens of bins delivered and picked up, amazing service. Ben and his team make sure that everything from drop off and pick up goes smoothly and safely. Havent had a single damaged driveway or property. We have been using Bens bins for the last 12 years, multiple project sites.
Thanks Ben and team!
Thank you for your kind review!
Big Ben’s offers full-service cleanouts, or you can complete a cleanout or cleanup with the help of your friends or family members (always a great bonding experience). For cleanups, the crew at Big Ben’s Junk Removal can demolish, dismantle, and remove any debris, leaving the area ready for the next project. For estate cleanouts, we can help empty the residence of any unwanted items and make it ready for sale.
At Big Ben’s Junk Removal, we are committed to your complete satisfaction and getting the job done right. Whether it’s junk removal, demolition, estate clearing, or small appliance removal, we’re here to help!
Because of our focus on delivering exceptional service and quality bins, we have retained many long-term customers. Get a free estimate — call Big Ben’s Junk Removal for service in Toronto and the surrounding areas.