Bedrock Homes

The sales associate or manager Iwas great would recommend very professional and nice and accommodating

I can understand that the home building experience is super competitive and cutthroat, and that they all are just focused on closing the sale, but that wasn't my experience. Maybe mine is atypical but we felt genuinely cared for from start to finish. Maybe our sales manager is different. Being first time home buyers, we were a little nervous at the start, but our sales rep and even the construction guys we chatted up were terrific. 10 stars.

When looking to sell our Bedrock Home in Liberty Landing that we purchased 5 years ago, I inquired about a Real Property Report at the showhome in our neighborhoud. Sherri was quite rude, telling me that because our purchase was "so long ago," she had no access to our file. She said she would look into it the next day. When I followed up by phone the next day, she was extremely rude to me, telling me there was nothing she could do. When I asked for contact information for someone else at Bedrock, she refused. Apparently this type of service is top down, because when I called corporate to inquire, I was treated similarily. I would 100% not recommend Bedrock homes to anyone. Their customer service is horrible.

We recently bought a home with bedrock homes. We were given a date to remove the conditions, three days after putting the offer. We jumped hoops to get the conditions removed. While the process was ongoing we were told that the possession would be as close to the date when we vacate our current premises. But once it was all done, deposits paid we have been given a date 17 days away. We have kids and limited mobility senior.
We will be made to pay for the accommodation for over a fortnight ( running upto 2500$ approximately)
disrupting our lives upside down, be it our work or our kids school etc .
The pressure to close and then deflect on what was promised, leaving us high and dry in the winter, using technicality is reprehensible. We were told that city inspection cant be done by then. Guess what we did wait it out for the said time period. And the inspection failed. Now we are getting the house but without the gas range which was the primary reason why the delay happened.

The area sales manager tried and Ill give her the credit where its due but this customer service is beyond awful .
What bothers me the most is that there is zero empathy or accountability or even acknowledgement for all the trouble were experiencing not counting the fact that them not keeping their verbal commitment ruined our diwali celebration.

Makes me regret in believing in the sweet talk to get the sale and actually believing that theyll keep what they promised verbally and over texts.
and then show zero effort to make good of the troubles we experienced. Their consolation is a garage for storage (which we paid the full insurance for ) and a freaking hot plate for cooking 3 meals for a family of 5 for 6 days because why shouldnt we have extra chaos in our lives.
When it came to negotiating they wouldnt budge a penny but when it comes o botched inspection they shrug the hands off because its trades and not them. Are there trades people some rogue elements that bedrock has nothing to do with??

this is hands down, one of the most unprofessional experiences of my life.

Had a horrible experience with Salesperson Brian at bedrock homes. He had no idea about the house build dates, sq ft area of the house and was more interested in knowing who was my mortgage approval company and if I will be working with realtor of his choice or not. provided wrong square footage, year build and then instead of apologizing for being wrong and providing misleading information, he brought in a fake pending offer at the listed price. I still see the house on sale after two months and I hope the management does some checking on him (Send dummy customers to him). If he is employed then he will corn people and innocent people will loose tons of money and a good company building great houses will be out of business. 

After my Bedrock purchase (February 2020) experience, I will add my vote to the large numbers of people on multiple review sites that Bedrock will not help once they have your money. Sadly, it took 57 days to get a reply from head office with lots of incorrect information and denials. One small (but to me pretty gross and representative) example: The pic is of my kitchen counter. If that were my client, I'd have the cleaning people I've paid back to the new home within a day to do it properly. Bedrocks' choice (in just this one example): Head office response: "we regret that you did not share the same experience" (with the level of clean)....Sad but true...

Working with the Spruce Grove Team was an incredibly proffesional and nice process. We were interested in building a house with them in the McGlaughlin area and just walked into the showhome which was the beginning of a great relationship with the team. They made sure that all my questions were answered and that we were 100% informed on what was happening. I would highly recommend building with Bedrock, especially with the Spruce Grove team. Beautiful area and an amazing team!

my rough grading failed 3 times as of now. every time i had to email and ask for status and then they will say they extended date and they dont have control over grading. sales manager is not answering calls now. am growing a forest in my yard now and neighbors are getting fences and and i cant do anything in my yard 10 months after possession. All calls will go to voicemails. Emails replies happens on biweekly basis. A person called Ayla is handling rough grading and she might do something else if she cant handle her stuff.

This was my very first time buying a house. It was very stressful and in the beginning I was working with an amazing representative of the company. She kept me updated and I new exactly what was going on.

Partway theough the build the company moved me to a new sales person that said I would be kept up to date with weekly updates and heard from them twice in 3 months. I felt like they knew they were gonna get my money so they didn’t feel like they needed to do anything.

During the build I would check in to see what had been completed and there was a full month where no work had been completed. Absolutely nothing! I find out later that there building crew changed and the new crew went on holidays. Absolutely nothing was done after the company was notified about this.

Also during the build, I had mentioned to the first sales representative that the fence looked too close to the side of my house and felt that by the time I moved in there wouldn’t be enough room to go by the side of the house. Part of this was due to the fact that the fence needed to be ripped out in order to even dig the whole for the foundation. This information was relayed and checked and I was
notified that I was correct and this issue would be fixed before moving in. I go for my walkthrough and I watch the fence move right back to where it was, prior to being ripped out, giving myself less room than what is stated on my property report.

After being in my house for a month and constantly emailing the second sales representative I finally got a call from the general manager to set up a time to meet about the fencing issue. I was told that he would bring a copy of the property report and that something would be worked out. There no property report brought but was surprised to find out that I had mine ready so there would be no confusion.

It’s been about a week since the meeting and I have not been updated about anything yet.

We purchased a new house that was already built and ready for occupation. We were impressed with the quality of materials used, the layout of the house, enhancements to several details such as larger windows throughout providing a lot of light in the house, bigger bonus room and garage etc. We agreed on a contract to have the landscaping done by Bedrock, new appliances supplied, a deck installed and some other additions done before we moved in. Bedrock did a prompt and complete job meeting all our requests for changes. We have been in the house for a year now and there have been few issues or defects arising - the major problem was on the HVAC system which was picking up radio signals and behaving erratically. Bedrock attended to all the issues raised by us through their warranty program and resolved the issues within days of us raising them. Overall, we have been very happy with our home and Bedrock’s attention to making our move a pleasant experience.