Francis Home Environment Heating And Air Conditioning

Formerly Francis Home Environment Service Experts
Heating & Air Conditioning
105-1926 Merivale Rd Ottawa ON K2G 1E8
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Heating & Air Conditioning
Francis Home Environment Heating And Air Conditioning
Star Score
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94%

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Reviews by rating (past 12 months)

Reviews for Francis Home Environment Heating And Air Conditioning

Average customer rating:
9.5 10 (386 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Service by Paul Boyer

Paul recommended the HVAC installed by Francis in our home. Since then, he has serviced the unit exclusively.
We are fully satisfied with the quality of his work. And, the professional manner in which he analyses and implement appropriate changes to ensure efficient operation of the system.
I am a satisfied customer.

Approximate cost of services:
$0.00
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Tony from Ottawa
Tony from Ottawa
5 reviews Ottawa, ON
10/10

Annual A/C Inspection

Had a great visit from technician Cory, who took the time to explain the various tests he was running on the A/C system, got the job done in 45 minutes and sent me a load of info, explaining the tests and the results. Very satisfactory.

Approximate cost of services:
$200.00
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Ern35
Ern35
0 reviews Ottawa, ON
10/10

Air Conditioning Tune-UP

Excellent work all 'round from a serviceman who is 'on top of his game'---in my opinion.
This includes a full documentation of the various tests required for the unit, and the resultant outcomes of the tests which he performed---all contained on the service order.

Approximate cost of services:
$135.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Buyer Beware.... Not a Priority After Purchace

We purchased a new furnace from Francis and we regret it every day. The installation was not up to code and we had to call back twice for service to address the issue.

After having a technician in my house 3 times, now my air conditioner doesn’t work and we have never had issues with it. We called and were told nothing can be done until tomorrow and that we may incur fees from the visit. No compassion whatsoever.

We called another company and they said 40 minutes for a technician. We will be cutting all ties with Francis as they clearly don’t honour their work.

Approximate cost of services:
$7,200.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
10/10

Speedy replacement of water heater

My old water heater broke. Francis was able to replace the next day. Workers were courteous and took into consideration our requests regarding a vent. The technician sent initially was also very professional. Tried to repair rather than conclude right away that a replacement was needed.

Approximate cost of services:
$2,400.00
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Prakash in Markham
Prakash in Markham
3 reviews Ottawa, ON
10/10

Furnace, Humidifier, A/C, and Fireplace Tuneups

I am a long standing Francis Home Environment customer and have had various new installations, maintenance, service, and repairs done by them over the years. I found their quality of workmanship to be excellent. And their staff and technicians are friendly and courteous. They also patiently explain what work is needed and how things work, before going ahead with the tasks. Their techs are articulate and
explain complex matters with ease.

Approximate cost of services:
$400.00
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Dave in Ottawa
Dave in Ottawa
1 review Ottawa, ON
9/10

New A/C Activation and Tuneup

Mike, showed up for the appointment, observed all the covid protocals, was neat, tidy, worked quickly without disturbing me.

Even pointed out and took care of a couple of things the team that install my new furnace and A/C overlooked.

Approximate cost of services:
$125.00
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Company Response

Hi Dave. Thank you for the great review of Francis Home Environment and our HVAC service technician, Mike. We really appreciate your feedback and look forward to working with you again.

Carlton in Ottawa
Carlton in Ottawa
0 reviews Ottawa, ON
10/10

Furnace/aircon inspection

Mike/Mikhael, the technician, is a credit to your company. Thorough, courteous, informative and patient. When asked, he took an extra step to look at our ducts. We now have an appointment with you (also arranged by Mike) to have this service. The hot water tank is another story...

Approximate cost of services:
$68.00
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Company Response

Hi Carlton. Thank you so much for the 10/10 review of Francis Home Environment and our HVAC service technician, Mikhael. Your feedback is greatly appreciated. You'll find the duct cleaning will make a big difference in your indoor air quality. Do you need additional help with you hot water tank? If so, please contact us.

Anita
Anita
0 reviews Ottawa, ON
10/10

Air duct and dryer duct cleaning

I have had a service relationship with Francsis Home Environment -Heating and Air Conditioning for several years. They are always professional and do quality work. Today was no exception. I had the cleaning of my air and dryer ducts. The service techs were knowledgeable and very friendly. Good Job. Service is a 10!

Approximate cost of services:
$577.00
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Company Response

Hi Anita. Thanks so much for the 10/10 star HomeStars review of Francis Home Environment Heating and Air Conditioning and your loyalty to us for so many years. We're glad you had your air ducts and dryer vent cleaned. You'll find improved indoor air quality (IAQ) with the ducts cleaned and your dryer is now much safer since having it professionally cleaned.

Bef
Bef
0 reviews , ON
5/10

Home heating and airconditioning service

I paid 270 for service in 2019. I haven't received any service in 2020 as they installed for me a new heat pump. They called me and made an appointment for April 5, 2021 from 8:00 to 9:00 AM - but they never showed up or called to reschedule. When I call them I am placed in a permanent wait by a voice mail system and they don't have an e-mail to send messages to. A great disappointment. We have experienced such disappointments since 2019. A poor service.

Approximate cost of services:
$280.00
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Company Response

Bef, we apreciate your feedback and would like to have the opportunity to make this right. I would like to contact you, but I don't have enough information here to locate your customer file. My name is Gary and I am the Operations Manager at Francis Home Environment. If you could reach out to me at (613) 723-6376 so we can resolve this, I would appreciate it. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Francis Home Environment Heating And Air Conditioning

It’s the Right Time to call Francis Home Environment Heating & Air Conditioning! We've changed our look, but not our commitment to you. Francis Home Environment Heating & Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for ...
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