Francis Home Environment Heating And Air Conditioning

Formerly Francis Home Environment Service Experts
Heating & Air Conditioning
Ottawa ON K2G 1E8
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HomeStars
Heating & Air Conditioning
Francis Home Environment Heating And Air Conditioning
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94%

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Reviews by rating (past 12 months)

Reviews for Francis Home Environment Heating And Air Conditioning

Average customer rating:
9.5 10 (424 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Service checkup

Scott arrived properly at 8:00am this morning and did a service maintenance on both my furnace and air conditioner.
He started with the air conditioner and then came into the house to do the furnace. He asked if I required him to wear a mask- which I thought was very professional of him. He then proceeded to clean the furnace. When he completed the job, he reported on his findings and then changed the batteries- which I provided in my thermostat and I proceeded to give him a check. An appointment was then made for the following year. I am very pleased with the service Scott provided.

Approximate cost of services:
$270.00
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Company Response

Thank you for providing such positive feedback about Scott's service! It's great to hear that he arrived promptly and conducted a thorough maintenance on both your furnace and air conditioner. His professionalism in asking if you required him to wear a mask is commendable, especially in these times. It's also wonderful that he cleaned the furnace and reported on his findings, ensuring transparency in his work. Changing the batteries in your thermostat and scheduling an appointment for next year shows his attention to detail and commitment to customer satisfaction. We're delighted to hear that you are pleased with the service Scott provided. If you have any further needs or questions, please don't hesitate to reach out.

Chris
Chris
0 reviews Russell, ON
10/10

Maintenance

Dave just attended to do yearly maintenance on my air conditioner. He was very polite informative, tidy and efficient! Thank you for the great information and your professional service.

Approximate cost of services:
$10.00
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Company Response

Chris, thank you for your kind words! We are thrilled to hear that Dave provided you with excellent service during your air conditioner's yearly maintenance. We pride ourselves on having polite, informative, tidy, and efficient technicians like Dave on our team. We appreciate your feedback and are glad that you found our service professional and informative. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing our services!

Private User
Private User
Private User reviews Ottawa, ON
0/10

Customer Service

My Lennox thermostat stopped working. Worse than the fact that the thermostat suddenly stopped working altogether is the unprofessional and disrespectful manner in which a manager at this company spoke down to me when I was trying to seek clarification on the product warranty.

Approximate cost of services:
$600.00
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Company Response

I’m sorry that you did not have a positive experience with us. I would appreciate the opportunity to make things right. Please call our office (613)723-6376, and ask for Paul-Operations Manager. Thank you.

djlehman in Ottawa
djlehman in Ottawa
0 reviews Ottawa, ON
10/10

Service

I had Tony today and he was polite, funny, informative and easy to communicate with. I have nothing negative to say about this company and would always be more than happy to recimenwd to family and friends. Amazing people who work here.
Thank you Julie Lehman

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Tony. We take pride in our team's ability to provide excellent service and create a pleasant atmosphere for our customers. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, please don't hesitate to reach out.

Dav
Dav
0 reviews Ottawa, ON
10/10

replacement of AC and Furnaceand

The four Francis Home Environment employees that replaced our old AC and Furnace were terrific.
1. Garrison,evaluated our AC and Furnace and concluded that all the tests he took suggested that we replace both units. We agreed and with his help laid out our wishes that were sent to tne salesman.
2.Kevin,arrived the next day and explained all the monetary issues. He was prepared,instructive, fair and honest.
3.Taylor and Hussein the installers arrived three days later at 8:30 am and left at 2:30 pm having done a super job putting it all together. They were experts, communicated well and were fun and patient.

Francis is luky to have these four gentlemen!

Paulette and Dave

Approximate cost of services:
$11,900.00
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Company Response

Thank you for taking the time to leave a review, Dav! It was our pleasure to help you, and we appreciate your business!

Al
Al
0 reviews Ottawa, ON
10/10

Air conditioner trouble shooting

The contractor made a service call on very short notice. The technician was very knowledgable and courteous. He also provided useful info on equipment maintenance.

Approximate cost of services:
$168.00
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Company Response

Al, we appreciate your business, and we look forward to working with you again in the future!

Francis Home
Francis Home
0 reviews Ottawa, ON
10/10

AC repair and maintenance

Garrison was awesome!!!! He was very knowledgeable about what he was doing and extremely professional. I would absolutely request his services again!!!

Thanks so much Garrison!!!!

Approximate cost of services:
$0.00
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Company Response

Thank you for taking the time to leave a review,it was our pleasure to help you, and we appreciate your business!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Air con repair

Air con broke down on a Sunday morning, with 30+ degree temps. I called Francis Home Environment, and a technician named Duy was at the house within three hours. Duy diagnosed and repaired the blown capacitor and quickly had the system up and running again. Duy was polite, informative and very efficient.

Approximate cost of services:
$300.00
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Company Response

Thank you for sharing your experience with us! We're thrilled to hear that Francis Home Environment and their technician, Duy, were able to promptly assist you when your air conditioning broke down on a hot Sunday morning. It's great to know that Duy diagnosed and repaired the issue, getting your system back up and running quickly. We appreciate your kind words about Duy's professionalism, politeness, and efficiency. We'll make sure to pass along your feedback to Francis Home Environment and Duy. If you have any further needs or questions, please don't hesitate to reach out. Stay cool!

Private User
Private User
Private User reviews Ottawa, ON
10/10

New Furnace and AC unit

From Sales visit (Charlie) taking the time to understand our needs and use of the AC leading to a perfect equipment selection. Then the scheduling and work done by Nick and Hussein, efficient and clean.
Completely Satisfied with the whole experience, highly recommend Francis Home and Environment. thanks.

Approximate cost of services:
$10,500.00
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Company Response

Thank you for the 10-star review and recommendation.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Annual check up

This was an annual check up of my AC and furnace.
Very helpful friendly technician.
I am very satisfied with the timely service

Approximate cost of services:
$271.00
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Company Response

Thank you for sharing your positive experience with us! We're thrilled to hear that your annual check-up for your AC and furnace went smoothly. Our team takes pride in providing helpful and friendly service, and we're glad to know that our technician met your expectations. Your satisfaction is important to us, and we appreciate your feedback on our timely service. If you have any further needs or questions, please don't hesitate to reach out.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Francis Home Environment Heating And Air Conditioning

It’s the Right Time to call Francis Home Environment Heating & Air Conditioning! We've changed our look, but not our commitment to you. Francis Home Environment Heating & Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for ...
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