We first acquired Francis' services in July 2016 when we noticed our AC was leaking water in the basement. They were able to come the next day to determine the problem and fix the issue. They explained the problem and how we could avoid it happening again. At this time, we signed up for a year service plan for $237 for our Fall furnace tune-up and Spring AC tune-up. Additionally, we contacted Francis when our gas water heater's pilot light wouldn't light for us. The technician was able to come the next day and fix the problem as well as do adjustments on it ($200). It has been working perfectly ever since. All in all we've had Francis visit our home 4 times so far and each time has been a pleasant experience. They will also replace your furnace filter for $50 (but it's probably is cheaper to buy yourself from the store). They have professional and knowledgeable technicians. We continue to renew our for our annual tune-ups. I would recommend this company for all your HVAC services. The reason for the 9 is a minor mix-up with scheduling.
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- Company Response
We appreciate your business and look forward to continue working with you!