Francis Home Environment Heating And Air Conditioning

As a long-time Francis customer, I had hoped to hire them to replace our furnace, AC and water heater. Their technicians Doug and Scott have provided impeccable service for the past 15 years. HOWEVER, the quote that the salesman Patrick gave us was outrageous, and forced us to look elsewhere. For the exact same equipment, the other quotes were 2/3 the price, and 2 of the companies have higher customer satisfaction ratings. In addition, the salesman did not include tax in his price even though the paperwork says "All costs included in bid - no hidden costs, fees or taxes." He also tried to push a higher level of AC on us, and only applied our "loyalty reward" to that more expensive piece of equipment, even though I had stated at the outset that we wanted a top-quality furnace and mid-quality AC. When I asked questions he had to phone in for answers, and he insisted on traipsing through the entire house to "see our windows", even though they are the same on both floors, and we had just had them replaced a few years ago. Odd behaviour which made me uncomfortable. In summary, I do recommend Francis for the service the technicians provide, but I cannot recommend them as a feasible, reasonably-priced alternative, given the pricing provided by this salesman.