Our heat pump stopped working a few weeks ago. Not knowing who initially installed it, I contacted ET Mechanical as they were one of the most reputable heating and cooling companies in my area. Unbelievably, they were able to dispatch a technician the same day I called. Justin was the initial tech to come to the house. He quickly diagnosed a capacitor failure and subsequently the compressor motor. He displayed an impressive level of technical knowledge and customer service abilities. He quickly ordered the replacement motor. Leaping ahead approx 10 days, the motor arrived and another appointment was made for the installation. Kyle was the tech who arrived for this part of the job. As with Justin, Kyle was also extremely competent in the installation and subsequent testing of our system. Again, his customer service was outstanding. I asked and he provided me with valuable information on how to use our air exchange system.
Both of these gentlemen were highly effective and professional during the repairs of our heat pump.
- Approximate cost of services:
- $1,100.00