The entire process was straightforward and exactly as Remo described. He was on top of the job start to finish. Priced quite competitively. Not the cheapest, and certainly not the most expensive, but overall the best value. There were no surprises, which is unusual in my experience, and I was pleasantly surprised.
The quality of the work appears to be very good. The pad is tied into the house, it slopes correctly so water drains and doesn't pool. The thickened edge supports the weight of our SoftTub perfectly. There has been no cracking or shifting. I watched the entire process and am happy with the workmanship. The finish is exactly what I hoped for, and I really like the look.
In short, I feel like I got good value. I even got a massive found rock out of it!