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Orkin Pest Control

Pest & Animal Control
Ottawa ON K1G 4H3
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HomeStars  >  Pest & Animal Control in Ottawa  >  Orkin Pest Control  >  Carpenter ant treatment
L. Deachman from Nepean
L. Deachman from Nepean
4 reviews Ottawa, ON
7/10

Carpenter ant treatment

I had ants in my home for at least 3 years but didn't know they were carpenter ants until recently. Orkin's technician sprayed the exterior of my home and showed me one of the larger ant hills on my property, I had to push the technician to spray the baseboards in my kitchen and bathrooms where I had seen the ants. He was reluctant to do so but when I reassured him that I would be away for a few days, he agreed. To my knowledge, he did not look for signs of an interior nest. Two weeks later, I still had carpenter ants in my kitchen, particularly in my dishwasher and crawling on my kitchen counter. I decided to cut my losses and engaged another company. When I phoned Orkin to try to get 3/4 of my money back (their program includes 4 different spraying episodes), I was flabbergasted to be immediately told that I would get all of my money back. They stand behind their 100% guarantee. The service manager and I had a long discussion about training of their new staff. The way the service manager responded prompted me to write this review.

Approximate cost of services:
$620.00
What could this company do to improve their services?
Spend more time training technicians.
Any advice to offer fellow homeowners facing a similar project?
Don't panic. Get educated so that you know enough to ascertain if a technician may be inexperienced or simply not doing the right things.
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