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Kimberley Jackson

Furniture Designers & Custom Builders
1854 Queen Street East Toronto ON
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HomeStars  >  Furniture in East York  >  Kimberley Jackson  >  Custom Dining Room Table
Neil R from Toronto
Neil R from Toronto
1 review Toronto, ON

Custom Dining Room Table

As with so many others we purchased a custom dining room table and bench from KJ in July-2014. After the estimated delivery date had come and gone we contacted the store but no replies. We discovered that the store on Queen St E. had closed but no warning from the owner, Jack. After many worried calls and e-mails (90% unanswered) we were provided a new estimated delivery date which also came and went without update. On the 3rd attempt our table/bench was due to be delivered on a Friday evening- as this was important to resolve we cancelled personal plans. 5mins after the scheduled tine we received a call from Jacks female friend to say he was stuck in traffic and would deliver it the next week. After much argument the table was delivered the next day. At the time of arrival it looked in good condition and acceptable - we thought our dilemma was over. 7 weeks later the table base developed serious cracks (2cm wide). We contacted Jack with no response for 4 weeks. Eventually he confirmed he would order a new base. 8 more weeks go by without any communications or confirmations. This week Jack advised that KJ is in bankruptcy and the trustee will contact us. He will not reply to mails any more for additional information. This company is out of business due to low quality products and exceptionally poor customer service. Regardless of being in "bankruptcy" he still sells his furniture to unsuspecting customers on Facebook. Biggest regret of our life dealing with this company/owner.

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