My husband purchased a water softener that came with a 2 year warranty. After having the softner for 2years and 2days, our machine broke. When he called to inquire if they would honour our warranty, they said no because the area we live in has very hard water ! Is this not the reason why we purchased it in the first place? They did continue to offer one of their techs come out for $160 ish to determine what was wrong with our machine. This did not include them fixing the issue, only to come and take a look. Please stay away, this company does not stand behind its products and their sales people clearly don’t advise you of all the loop holes this company will use to not take care of their customers.