During a routine annual maintenance of our water softening system, we encountered a problem—a very wet problem. Unfortunately there was an oversight during the installation of one of the filters under the kitchen sink which resulted in a slow trickling leak that went undetected for approximately 10 hours. Upon detection of the leak, Culligan's emergency line was called; the emergency line agent was polite, knowledgeable and very helpful.
The water ran from the kitchen main floor to our newly finished basement causing several thousands of dollars in damage. The next day, Culligan’s preferred contractor came to the house, assessed the damage and explained in detail what needed to be done. A crew was sent the following day during which time the soaked drywall and insulation was removed and a fan and dehumidifier were put in place. Repair work began immediately after the damaged area was sufficiently dried. Within two weeks, the contractors had properly restored the basement to its original condition.
Culligan’s prompt handling and resolving of the water damage was surprisingly efficient. We were entirely pleased with Culligan and their contractor for their professionalism and their ability to repair the damage in a timely manner. Culligan even supplied water detector alarms free of charge. It’s for these reasons that we highly recommend Culligan’s customer oriented services.