Overhead Door Co Of Vancouver

Garage Doors & Hardware
11 Burbidge St Unit 202 Coquitlam BC V3K 7B2
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Private User
Private User
Private User reviews Coquitlam, BC
0/10

Warranty service

Got brand new doors from OHD 16 years ago. The motors are warrantied for life. When the motor failed recently, they would not honour the lifetime warranty on the motors. Avoid them. They have changed since the company changed hands.

Approximate cost of services:
$705.00
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Company Response

I believe this is an unfair review. It's the manufacturer who offers the lifetime warranty, not the installer. We simply installed the electric operator 16 years ago; we are not the manufacturer.

We went to bat for the customer and tried to get warranty coverage from the manufacturer, but the manufacturer refused (for several reasons).

In the end, we credited the cost of the new operator for this customer, in good faith, and ate the cost ourselves. So, after all was said and done, we provided warranty coverage for our customer for materials were the responsibility for warranty was elsewhere.

I don't believe this is a fair review.