The sales people were very helpful to me when deciding what type of bed to get, they were patient with me while i literally sat on every mattress in the store! Twice! However once I decided on a mattress, they couldn't really care less, its like they made the sale, and thats all that was important. Also their delivery service was horrible. They told me a certain time, but came 20 minutes earlier than they said they would, and when i got home, they had left already, so I had to wait another 3 days for my bed. those 3 days of sleeping on the floor was kinda rough and left a bad taste in my mouth.