Windows for new construction house
I ordered all our windows and main door from All-Weather thru Turkstra 7 weeks ago and I'm still waiting. I ordered the Challenger series windows which should only take 2-3 weeks for delivery. Everything on my build is at a stand still because we can't close up the house. The trades for obvious reason do not want to install work in a house that is completely open to the elements and to potential vandals and thief. We can't finish the exterior of the house because there's no windows. But what's more frustrating than the delay is not knowing what is going on! They have provided a timeframe for delivery that has come and gone. They won't supply my dealer with an actual delivery date. There was some explanation about additional delays because of my door and that they want to delivery the entire order and not in bits and pieces. So to save administration cost they did not break out my order so I can get my windows sooner... now that's being customer focus??.
I've asked for my dealer to cancel my order so I can order new windows from another company. We're bumping into Fall and soon winter... will I get my windows before then? Likely not. Cutting my losses and starting fresh with a new company.
Lesson for me is to have both the dealer and All-Weather commit to a delivery date on the contract or simply don't go with the company.
Disappointed.
- Approximate cost of services:
- $11,000.00