My elderly Mom purchased a microwave recently. They didn't have the one she wanted on display but told her they had one in the warehouse. She paid to have it delivered and installed. The person that did this was recommended by PA. $120 later, during the install, she noticed that the microwave was not the one that she had requested. PA said they would exchange it for another $120 and proceeded to tell her that she was shown pictures of the 'said' microwave (which she was not). They treated her rudely, and took no responsibility for delivering and installing the wrong unit and even told her it was now considered 'used' even when the plastic and paperwork was still inside. Absolutely despicable customer service with a disrespectful attitude towards an elderly woman. Seniors are vulnerable and good retailers would recognize this. The customer does not come first at PA and they take no responsibility for actions that they created. I will never buy anymore appliances from this place....luckily in Peterborough we have many options...so go elsewhere if you want an honest and reliable experience!
- Company Response
I apologize for the frustration with this issue. While the model that was delivered was the unit that is on your mother’s invoice, several options had been discussed that day, and she wanted one that was unstuck, so it sounds like there may have been some confusion.
We do strive to provide a positive experience for all of our customers, and it sounds like we may have missed the mark when speaking with your mother after the microwave was installed. We sincerely apologize for this.
I understand that resolution has already been discussed, but if there is anything else that I can do to improve your experience, please feel free to contact me directly at 705—748-9781 ext. 203.