Peterborough Appliances

Worst customer service experience I have ever had by far. I purchased 5 new Frigidaire appliances from Peterborough Appliances in 2015 spending $7498.86 which included the extended warranty for $640.00. Last Tuesday morning our wall oven failed and I called the store service department. It took 8 attempts to actually get to talk to someone who finally told me it would take a day or two for the service technician to make an appointment with me. I called several times over the next few days, leaving messages each time, including two with the general manager asking for an update. Getting no response I went to the store on Friday morning and met with the service department staff who assured me I should have heard by now. She called the warranty company and they assured her I would hear from them today (Friday). I also called two other local appliance repair companies who told me they could come and do a service call today but I would have to pay for it even though I have an extended warranty with Peterborough Appliances. It is now Sunday and I have not heard from anyone, in spite of calling the store and leaving messages for the service department and the general manager again. It has been 6 days since my first contact and I have made 16 calls and 1 personal visit and not one call back from them. I am not dealing with them ever again! I do not recommend them, shop elsewhere.