We had ceramic flooring installed by Sacwal three years ago and experienced problems from the get go. The tiles bowed, and the sub contractor returned to remove the worst ones and reinstall with new tiles. This seemed to make the problem worse because after a few months, the grout started to chip away. When we called or stopped in, we were treated as though we were nuisance customers. I emailed the owner and he was extremely rude, saying that it's not technically Sacwal that installs the flooring but a subcontractor. I paid Sacwal to facilitate the work, and it was done poorly, so in my opinion Sacwal is accountable. The owner said he would send the subcontractor back, but by that point I had no faith in this company to allow them back in my home. We have had two companies come in since then to assess the floor and the grout that has come out of it, and both have said it's a poor job and the tiles are shifting. Lesson learned.....hire a company that employs its own installers.
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