We replaced all windows in our home and were impressed with every aspect of the Lux experience. Our salesman Derek gave us lots of space to make our decision and came back enthusiastically a second time to go through the order with us.
The Lux hybrid product we selected (metal clad exterior, vinyl interior) looks great and provides an excellent warranty (25 years) which I am sure will provide us with many years of peace of mind. We obtained two other quotes for significantly higher costs. I was so pleased with the installation process and the final result. I must say that the installation crew led by Jack (and including Melissa, John, Chris and others) was terrific. I was very worried about my kitchen backsplash and some custom window mouldings that had to be removed, but I need not have worried. In fact, I believe Melissa put the custom window trim back on better than they were before. Jack instructed me on the window use/screen removal. They were professional, highly skilled and what a fine team they make!!
The day after installation a quality control visit was paid and it was determined that one of the seals was compromised allowing some moisture in - Lux looked after that immediately and to our complete satisfaction.
I would not hesitate to recommend Lux! My only suggestion to future customers is to look carefully at the exterior sample colors in all kinds of light. We made our decision in the flat light of January and although it looks just fine (we chose bronze) with our black doors if I had it to do over I would have chosen black!!
I will look forward to hearing from you about the said glass replacement in due course.
- Approximate cost of services:
- $32,000.00
- Company Response
Thank you :)