Ordered windows including installation. Got laid off work. Asked for supply only price (self install) with option of resuming installation. Lux provided supply only price but told that they would entertain installation later, should I find employment. I was anticipating new job, to which I would resume original supply & install purchase. I cancelled order, due to lack of empathy, no return calls, & advised installation decline. I was charged a service fee for installer to visit site, to obtain accurate window measurements, prior to manufacturing, . Installer visited site without proper tools and borrowed my ladder.
- Approximate cost of services:
- $4,300.00
- Company Response
Hi Wayne,
To clarify our position regarding this matter, Lux Windows refunded $975.90 out of the $1080.90 deposit paid by you. Typically deposits are non-refundable, however an exception was made based on your situation at the time. Lux Windows kept $105.00 to compensate for a portion of our loss. We had anticipated this resolution would have been more then satisfactory. Thank you for expressing your concerns, we appreciate your feedback.