emergency clean up; basement renovation
Complete Restoration was appointed by my insurance company to clean up a backed up sewer, then provide an estimate for basement renovation. The company did the emergency management in a timely manner, but then took 3 weeks to provide an estimate for the renovation, and did not return any of my phone calls while I was waiting for the estimate, or subsequent to the estimate being provided. I had to fight with my insurance to have them approve another contractor to do the renovation. Complete Restoration caused complete aggravation. Very irresponsible and terrible customer service. Buyer beware!
- Approximate cost of services:
- $0.00
- Company Response
This loss occurred during the catastrophe flooding of July 7th, 2013. Emergency services are always our first priority to mitigate the loss as quickly as possible to prevent further damage. Unfortunately, thousands of homes were affected in this flooding and all of our estimators were in the field performing inspections for the entire month of July. The estimate was provided as quickly as possible within the insurance companies catastrophe guidelines. It was our main priority to get all homes to a safe and livable state as quickly as possible.