I called Chris and explained that I had not had my chimney cleaned in years. We set a date and time for the cleaning and he and his son Mitch arrived at the agreed upon time. After the cleaning, Chris reported that everything had gone well and that my chimney was in good condition. It was such a pleasure dealing with honest, friendly and professionals like Chris and Mitch. I will be calling them again in a couple of years for another cleaning. I highly recommend Metro Chimney Inc.