Universal Appliances

Appliance Retailers
1915 Bank Street Ottawa ON K1V 8A2
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HomeStars  >  Appliance Repair in Ottawa  >  Universal Appliances  >   New washing machine
Paola
Paola
0 reviews Ottawa, ON
0/10

New washing machine

Machine GE delivered and installed Dec 19/20 had to push start button numerous time to get door to lock eventually it started. The spin cycle sounded like there were loose parts and machine was shaking violently. Called Universal andwas told machine could not be returned because I had used it. That was how I found out it did not work properly. They promised to put a rush rush to send a repairman. A month later Jan 19/21 repairman came could not get machine started because door would not lock. He could not listen to the spin cycle. Will order new lock but does not knowhow long it will take. Meanwhile I have anew machine that does not work.

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Company Response

Hi Paola, I'm sorry to hear that service was not able to rectify the situation in a timely fashion under warranty. Please give me a call at the store when you have a moment at 613-521-5002 x 221. My name is Jeremy, I'm one of the managers here.