Action Furnace Inc

I had my furnace serviced by Action and they determined a replacement was necessary. The salesman was professional and the work was timely. I did find their price a bit high.

Action Furnace had a deal where buying a high-efficiency furnace would also get an AC installed for $1000. Since our furnace was ancient and overdue for replacement, we decided to go ahead with the replacement and take advantage of the deal.

The sales rep told us we'd be receiving a high-efficiency AC, scaling with the type of furnace we bought - we bought a top-of-the-line furnace, but only received the basic model AC. When discussing this with the manager later, he said that they only sell those in Calgary, since the AC season is so short it doesn't make fiscal sense to get a more expensive unit.

During the quote for the furnace, the sales rep told us the furnace would be vented through the roof, in the same location the old furnace vented. When the installers arrived, however, they spent several hours deciding where to go. They asked for permission to cut a hole through our wall to make way for a vent into the backyard, through the side of the house.

I gave permission for the hole, which they cut - and then decided not to use, going through the roof after all. They patched the hole with a piece of hard plastic.

They drilled out through the side of the house to make a pilot hole for the AC's pipes - this tore out a sizeable chunk of stucco from the siding of the house. They didn't use this hole, instead drilling a different hole underneath, and plugged up the pilot hole with silicon.

When later asked to repair the damage, the original installer came out, somewhat surly, and patched it with white stucco - the original stucco was grey. His excuse - he didn't bring any grey stucco with him.

They also ripped out a section of the wall (ripped, not cut) to gain access to the drain, which they claimed 'wasn't fixable' because the pipe was in the way.

Last, but not least, I paid for vent cleaning, which was not done. The installers said that they like the new furnace to settle in before they clean the vents, but they never came back. When I called in to ask when it was going to happen, I was told they don't clean vents during their busy season (fall + winter). I've patiently waited and haven't heard a peep since, and the summer has come and gone.

The deal seemed good, but they padded the price elsewhere and it seems to have worked out the same as if I paid full price for the AC. Given the quality of work of the installers and the damage done to my house, I wish I'd gone with a different company.

Excellent! Called for a quote and a few days later Ryan showed up. He did a through check of our home to determine the required A/C cooling size. He was very knowledgeable and personable and when we were done we knew that going with Action was a good choice. A day before the scheduled installation Ryan called and informed us that they had no stock on the A/C unit we were to have installed. He offered us a free upgrade to the next model ($650).

When the installation day arrived there were 4 installers who were all very polite and efficient. They completed the job in the estimated time of 3.5 hours. When they were done I was given a detailed explanation of how the system works and we reviewed all the components. They had all the paperwork in order and went through a final checklist too.

I highly recommend Action Furnace.

Hot water tank sprung a leak. Next day got a quote over phone from AF, came within hours and had the whole job done within the day! Upfront with costs, no hidden fees, friendly contractor.

Thank goodness we did this in the summer,This company was in and out in three days. Still trying to regulate temperatures in all rooms but getting good service to do so. Air conditioning has been wonderful addition to our home.

We moved into an older home and had massive renovations. Action Furnace replaced our 2 old furnaces and hot water tank with 2 high efficiency furnaces and hot water tanks. They were very professional, reliable, on time and cleaned up afterwards. I met with other companies for other quotes and Action Furnace was honest, competitive and professional.

Other tech diagnosed the gas valve on 2 yr old York furnace had failed. Policy is to charge diagnostic fee even if under warranty. Reason for policy, says the owner, is to avoid nuisance calls. This wasn't a nuisance call. Not willing to waive tech diagnostic fee. Turns out it wasn't warranty but needed service. I don't mind paying for service, and if it was warranty they still would have charged me. Tech was great, customer service is not. Why so much hassle over $49? Was not a pleasant way to spend my day, freezing cold and arguing with owner over fairness of policy. Could have been avoided all either of us had to say was "if warranty problem, no service charge." Oh well.

They were fast to contact me through their emergency email system, and set up a time to install a new hot water tank. I was not able to get through on their phone system to provide them with the information they requested, so used their emergency email system. I took the day off work. No one showed up, no one returned my messages. After several messages, I was called. They had not checked their messages. The next date they could offer was four days later, requiring me to take another day off work. Not impressed. A waste of my time.

After receiving many flyers for duct cleaning, I chose to use Action Furnace. They were very professional and courteous. Have used them for two years. The service tech advised that we had some Code issues. We also had a brand new in the box aircon unit that we needed installed. After getting 3 separate estimates that were within dollars of each other, we chose Action Furnace. Dan Phung, a comfort advisor came out to do our estimate. He was very professional! Action furnace turned out to be the one stop shop, so to speak. They took care of everything from furnace to parts to permits. Impressive! Thanks to all who took part in our service! Have highly recommended them to others!