I had a water leak from a baseboard heating pipe inside my unit. My insurance company selected Action Restoration as my contractor. The leak and my claim was initiated on December 16, 2013 - before Christmas. The repairs were only just completed last week, June 6, 2014 - over half a year.
The project manager I was assigned, Thomas, was absolutely horrible. I was never kept informed of what was happening and what the timeline was. Essentially NOTHING happened between December 2013 and mid March 2014. Both phone calls and emails to the project manager was regularly ignored. I had to ask my insurance adjuster to follow up with Action in order to simply get a phone call back on what was happening.
Eventually, work initiated and I was asked to live out of my unit for 3 days. I was told that when I returned on (on a Friday evening), the work would be complete and in livable condition. This was not the case. I returned to a filthy unit that was not inhabitable on a Friday evening with no recourse except to clean it myself so I could have a place to live in. I also subsequently find out that Thomas, the project manager, left for a multi-week vacation the next day. He left me hanging with a mess. Also, multiple items were broken in my unit - baseboards, closet doors, scratches on cabinets, metal heating covers along baseboards, door did not close properly, missing bath rug, and even pee stain on my toilet seat etc.
Eventually, another project manager with Action - Sharon - got everything taken care of. I appreciate her assistance on getting my place fixed up.
I cannot in good faith recommend anybody to ever hire Action Restoration for anything. And if you are assigned the same project manager, Thomas, that I was - good luck to you.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Everything. Especially customer service and respect for people's property.
- Any advice to offer fellow homeowners facing a similar project?
- Do NOT hire this company.