We had five windows replaced, the garage sided with vinyl and the front of the house sided with hardie board. Using Home Stars, we obtained three quotes. Boulevard was not the cheapest or the most expensive but they did have the best estimator. It is so obvious that Maurice has “been there & done that”. He instilled confidence that Boulevard knew what they were doing.
The project did not run smoothly. Two of the five windows were manufactured upside down; the water drain was at the top of the window not the bottom. It would seem to me that there are at least four times in the process to inspect the product; when it come off the assembly line, when it is being prepared for shipping, when it arrives in the warehouse of the installation company and finally when the installers pick it up to take it to the job site. If any of these inspections happened due diligence was not performed well.
By the time the defect was discovered, the old windows had been removed and basically demolished so the installers had no choice but to install the defective windows.
With cooperation from Boulevard, we had scheduled the window install first followed by the siding install so there was no danger of the window install damaging the hardie board. Since there were two defective windows and we were leaving to go out of the country for a month, Boulevard installed the siding and re-ordered two new windows. We would have to take our chances on damaging the hardie board removing the defective windows and replacing them with new windows.
There were a couple of minor blemishes on the siding install. Two boards were left very loose, one end of them had not been tacked into place and one of my downspouts was not reconnected. These were fixed while we were out of the country.
The new windows were ready for installation when we returned and the installers removed the defective windows and installed the new ones with no damage to the hardie board.
There were a few minor painting touch ups to finish the job which were done promptly, although I had to convince the project manager to come and do the final walk through.
While I am not completely satisfied with the entire project, the finished product looks great and Boulevard was very cooperative about scheduling around our vacation and there was no push back when I demanded that the windows be replaced, not repaired. For the most part, the window installers and the siding installers were professional and competent and were easy to have around the house. Basically, nice guys!
Boulevard did a good job for me, the finished product is what we were aiming for. However, I cannot hold them blameless for the defective windows. The defect should have been caught upon receipt of the windows from the factory and it obviously was not noticed. I suggested in an email to Jason that they improve their receiving process and according to the installers, the windows they picked up had an “inspected” sticker on them. Also a five minute walk around by the siding installers would have discovered the glitches of the installation.
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- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Peter & Kitty for the review. We do our best to catch manufacturer mistakes, however this was missed on your window installation. I'm happy that we were able to continue the siding and address the the issue that we had with the supplier. All said and done, your home looks amazing.
Also, we appreciate the referral and are enjoying doing some work for friends of yours.