Crowley Heating & Air Conditioning

Heating & Air Conditioning
Orleans ON K4A 1P1
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96%(106 reviews)
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HomeStars
Heating & Air Conditioning
Crowley Heating & Air Conditioning
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55%

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Reviews by rating (past 12 months)

Reviews for Crowley Heating & Air Conditioning

Average customer rating:
7.9 10 (31 reviews)

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Sharlene Cain from Ottawa
Sharlene Cain from Ottawa
1 review Ottawa, ON
10/10

Furnace maintenance

We had regular maintenance done on our furnace. The technician was very professional, personable, and friendly. Ray did a very thorough job checking the furnace, and answering any questions that I had. We have used Crowley Heating and Air Conditioning for over 10 years and would not think of going anywhere else.

Approximate cost of services:
$113.22
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you!
Crowley Heating & Air Conditioning
https://crowleyheating.com/
613-599-7922

J-R from Ottawa
J-R from Ottawa
2 reviews Ottawa, ON
10/10

Pool Heater Replacement

Nothing but good things to say about this company. Technicians on site were very knowledgeable about the heater as well as the whole pool mechanical system. They also took the time to answer my many questions :-) I would definitely use their services again.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you JR for your review!
Crowley Heating & Air Conditioning
https://crowleyheating.com/
613-599-7922

Carolyn Croteau from Ottawa
Carolyn Croteau from Ottawa
1 review Ottawa, ON
10/10

Service-air conditioner/furnace

Just to let you know that Ray and Dan did excellent work on servicing Chelsey Croteau's air conditioner and furnace. They were punctual and very efficient. Both of them were very personable and went out of their way to explain everything to me. Ray noticed that there was a gas leak and also stress on the gas line for the hot water tank. He fixed the gas leak for us which he did not have to do and suggested that we call the company regarding repairs of the gas line for the hot water tank. We appreciated this very much.

Approximate cost of services:
$202.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank YOU Carolyn for your review!
Crowley Heating & Air Conditioning
https://crowleyheating.com/
613-599-7922

recent customer from Ottawa
recent customer from Ottawa
1 review Ottawa, ON
10/10

Furnace and Laundry

I contacted Crowley Heating and AC after reading the reviews online. I needed a furnace maintenance and my gas dryer disconnect and re-connect to my new dryer. From the initial phone call to the end of the job, I was thoroughly impressed. The employees at Crowley Heating were very accommodating and professional. The technician who arrived was polite, helped me remove the old dryer and install the new one, answered all my questions, and performed his work efficiently. Certainly a company I would recommend and will continue to use in the future.

Approximate cost of services:
$300.00
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Company Response

Thank you for your review!
Crowley Heating & Air Conditioning
https://crowleyheating.com/
613-599-7922

Tara
Tara
3 reviews Ottawa, ON
10/10

Furnace installation

We have now used Crowley for two different furnace installations at two of our properties. They consistently give the best quote, are very professional, and make sure everything is clean and working well when they are done. We have already referred them to two other friends, who have also been very happy with their work.

Approximate cost of services:
$6,000.00
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Company Response

Thank you Tara for your review!
Crowley Heating & Air Conditioning
https://crowleyheating.com/
613-599-7922

R. Ross from Ottawa
R. Ross from Ottawa
1 review Nepean, ON
10/10

Furnace Repair

I discovered that our furnace was no longer working after a summer of no usage. I called Crowley Heating as one of their stickers had been on the furnace from past maitenence (we moved into the house last year). They managed to adjust their schedule and fit me in that day. Within 5 minutes of being onsite, I toldf the technician what the syptoms were and what I had already tried. He managed to properly diagnose the issue within a minute of examining the furnace. He quickly replaced the ignition module, and educated me on the proceedural basics of what had gone wrong, and what to look for in the future. They were done within a half hour of coming onsite. The furnace was working properly, and I was very satisfied. The servicemen were friendly and professional. I will definitely call Crowkey for my future heating and A/C service needs.

Approximate cost of services:
$290.00
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Company Response

Thank you R.Ross for your review!
Crowley Heating & Air Conditioning
https://crowleyheating.com/
613-599-7922

Benoit Ho from Ottawa
Benoit Ho from Ottawa
1 review Gloucester, ON
10/10

Service/Product

We have been using Crowley to maintain our old pool heater for a number of years. This year, after our annual pool heater service, we were told that we needed a new one. Crowley offered us a number of products to choose from, and gladly matched the price of one of their products that we found online at a reduced price. They removed our old pool heater and installed the new one. They were punctual and friendly.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the review. We Don't want to mess with loyalty at Crowley Heating & AC and don't take it for granted either. Unfortunately there are some local company's on line that give there products away. To continue to keep the relationship we have built with our customer we will if we can match that price so we can continue our relationship for many more years. I am glad we were able to accommodate you and your purchase. Thank you again Drew Crowley

Crowley Heating & Air Conditioning
https://crowleyheating.com/
613-599-7922

Ken Winges from Ottawa
Ken Winges from Ottawa
6 reviews Ottawa, ON
8/10

Installation of new air conditioner

Good steady workers and thorough

I also use them to check out my pool heater. I had big problems with the heater last year, but Crowley persisted and got the problem resolved.

The office staff are always friendly and do their best to accommodate you.

Approximate cost of services:
$2,500.00
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Company Response

Thank you very much for your kind words. We try our best every day to deliver great service as well as great customer service.

Drew Crowley
Crowley Heating & Air Conditioning
https://crowleyheating.com/
613-599-7922

Ottawa from Ottawa
Ottawa from Ottawa
1 review Ottawa, ON
0/10

Furnace and Central AC

Not recommend this company for the following reason:
-- Unexperienced technician;
-- Unfriendly customer service
-- Hard to book an appointment. You have to accommodate their schedule all the time.

Approximate cost of services:
$360.00
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Company Response

I always love to read the reviews we receive here. The one thing that concerns me as a business owner and I find quite interesting is the fact that when a good review is given the person has no problem leaving their name, but when a poor review is given they are usually anonymous initials or we are already aware of any prior outstanding issues there for we know where it is coming from. We take our customer service very serious here and address all issues in professional way. In business there is always going to be issues due to varying expectations. We are all humans. what I have learned in 20 years of business is its how you take care of the issues that matters most. All of our customers receive a follow up call to ask how our service and tech's were and if there was anything we could do to improve. All complaints are dealt with by my staff or myself. If our office staff or I can not come up with a single complaint attached to an invoice about a situation it raises the question?? Anonymous and no vocal issue from our follow up call, Hum !!!! TRUE or NOT TRUE and where did this one come from. respectfully Drew Crowley

Donna Denham from Ottawa
Donna Denham from Ottawa
1 review Ottawa, ON
10/10

New boiler

Crowley technicians were on time and completed the job as promised.
Upon discovery of a minor leak, the techs returned immediately to remedy the situation. We were very satisfied with the installation.

Approximate cost of services:
$5,000.00
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Company Response

Thank you, for the review. I hope you enjoy your new piece of equipment. We will see you in the future for your Comfort Club yearly maintenance. Drew Crowley

Crowley Heating & Air Conditioning
https://crowleyheating.com/
613-599-7922

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Crowley Heating & Air Conditioning

Areas HVAC Solutions Whether you need a full HVAC solutions for your residence or just regular maintenance repair for any of your gas fired appliances. Crowley Heating & Air Conditioning is your go to HVAC contractor in Ottawa and the surrounding area. For more than 20 years we have been ...
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