We purchased a countertop from Solid Source in March 2016. The countertop arrived with a purple stain in it and a gouge. We learned later from the stone manufacturer's representative who came to view the stone that those pieces we're 'cut-out' pieces and never should've been used. The installation was very poor too. The main seam was completely uneven and the installers used a grey-toned seam filler when it should've been the manufacturer-approved white matching the stone. The sink cut-out was not polished and when the installers came back to polish it, they left a very sharp edge - the edge is supposed to be rounded to prevent chipping. Barely 4 months post installation, the sink is chipping like crazy. The back of the countertop doesn't meet the wall and water gets down behind the gap. The manufactuer was fairly good and offered to replace the stone despite the fact that it was a fabrication/ installation issue (Solid Source), but Solid Source is now asking me to pay $1,600 for installing the stone that the manufacturer is providing under warranty. No thanks! . I really hate to post a bad review (this is actually the first bad review I've ever posted), but I gave them every opportunity imaginable to do the right thing and fix this.
- Approximate cost of services:
- $3,400.00