I called Owen at the end of the day yesterday for a stove repair. He was able to come that evening to take a look. He quoted me an estimated rate over the phone, so I felt fine booking him. He arrived within a reasonable time of his quoted arrival estimate with his partner coming shortly after to help him. It took about 40 minutes for them to do the diagnostic (which seemed fairly systematic as they talked through checking each of the components one by one, not seeming to make an assumption and jump right to a quick fix) and fix the 2 broken pieces. They were both very friendly guys, and explained what went wrong when they were done. For one piece that was broken, instead of charging me for a whole new part, they gave the option of disabling that component (the auto clean) so I wouldn't have to pay extra for something I really didn't need. When presented with the bill it was a bit higher than was quoted on the phone, and I hadn't taken out more money. So they accepted what was quoted on the phone with no problem. I'd hire these guys again. Their rate seems fair, their workmanship good, and they are very friendly guys.
- Approximate cost of services:
- $125.00