I have a Barcol installed garage door in my brand new house and during the first winter, garage door came out of the railings due to poor install/ material and got stuck midway through; trapping my cars inside the garage and I had to get to work early morning next day. Garage door is under warranty and when contacted their emergency number, they refuse to come out to fix it without agreeing to paying their technician. This is outrageous since they offer 24 hours service only if you pay for it even if it is covered under their warranty. Very poor service specially since they should have done it right the first time around. They fixed it very late next day after many phone calls, which is not a timely response at all when it is critical and had to take a day off work because of it. Upon fixing it manager threatened that he is cancelling the warranty because we simply tried to close the garage door so someone does not take my valuable tools and equipment in the garage overnight. Again, if they sent someone out same night we would not have to touch it at all. They failed to recognize urgency and very disrespectful to customer.
- Approximate cost of services:
- $500.00