Our experience with Hearth Manor was awful. They are very disorganized, and outsourced our mantel renovation to a contractor who promised us an amazing mantel. We were told we would be given a detailed drawing of what our mantel would look like, but we never received it, and in the end he told us he would make a mantel just like the picture in the example we provided. The mantel we received looks nothing like the picture we provided, and it looks cheap. The top of the mantel has a piece of cheap baseboard around it, which is unacceptable considering we paid a high price for a custom piece!! I tried contacting the store numerous times, and they kept saying to deal with the contractor and took no responsibility. In the end they stopped responding to me, and this has been a terrible experience, and we deeply regret choosing them for our renovation.
- Approximate cost of services:
- $22,000.00