If I could give zero stars, I would. This company was great to deal with, until it came time to stand behind their faulty product. We bought the door just over 3 years ago, and were very happy with everything. Until now. The door cracked, and my opinion of this company has gotten worse and worse as we have had to deal with them. First of all, good luck getting a hold of anyone who will call you back. The seem to go out of their way to make sure they don't have to honour the lifetime warranty. They gave us every excuse in the book as to why the door cracked, and how it was our fault. We were told it cracked from slamming (we don't), to the deadbolt was left open and the door was slammed (nope), that we must have changed the cover plate (we didn't), and finally that it cracked from overuse. I wasn't aware I should be climbing in through the window every other time I get home to ensure I don't over use the door. Finally, they sent someone out to repair it (it was a fight to get them to waive the ridiculous fee associated with that). The man came to fix it, and had a few more excuses of why this was our fault. We open the door and use our hips, and there must be a guest that we have come over frequently who slams the door. He did a pretty Mickey Mouse fix (which he told us it was) and when he was leaving we said "hope this works." to which he replied "not likely". We've sent many more emails, called and left messages, and still have not gotten anywhere. The door is kinda fixed, but the handle and deadbolt do not work properly. This company is all fun and games when you are making a purchase from them, but do so at your own risk...if there is ever a problem with the product, they will go out of their way to make sure they don't have to fix it.
- Approximate cost of services:
- $2,000.00