Randi was very helpful in securing the exact carpet that we wanted. Super friendly and really knows her job! We were told carpet was 6 to 10 days away. Calked back a month later to confirm my carpet was in ( took nearly 2 weeks to get a response) it is May 8 and I am now told mid June early July before it's even here and still have to have it installed. Far cry from the 6 to 10 days I was told. If I can't have the carpet by the end of May I'd like my money back ( I had to prepay as well because special order) and pick something else. I planned the Reno around product arriving if I was told June early July I would have started later... Poor communication. I'll keep you posted on the resolution. I gave them a 3 star because they seem knowledgeable and have nice stuff. I just need them to resolve this situation.
- Approximate cost of services:
- $20,000.00
- Company Response
I apologize as your order did experience a much longer than anticipated wait time. Our original email communication advised it was a made to order item and that the area rug was in stock however I do believe there was an honest mistunderstanding in this case.
I believe the end result was fabulous based on the pictures
let me know your thoughts?