The work was done quite well. I notice the difference in changing my old skylight for a triple-glass skylight. The draft was gone and sealed. There was the smell of construction material after the first couple of rainfalls, but that went away.
The only issue I had was the timing. There were too many delays and missed opportunities. I had to chase the company down for updates on when the work would be completed. Originally told the job would be done in 2-3 weeks, but it ended up taking 8 weeks.
Obviously, for the good work they do, they need to hire more people; but they should set expectations that can be met.
- Company Response
Hi Rick thank you for your comments. I do appreciate your feedback, although I think you are forgetting that when you chose to upgrade to the triple glass pane skylight, it changed the timeline (compared to a standard two pane glass skylight) and the skylight took 8 weeks to be delivered to us from the manufacturer and we had told you that when we ordered the skylight. I can appreciate that as the customer you may not care why the job took as long as it did, but I think in fairness to us, the reason for the delay should be clear. Regard, Susan