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This entry did not meet HomeStars review criteria.
Dear Rosalie,
The coldness that you were feeling coming from your windows is actually coming from the glass. Since glass is a conductor it is normal to feel coldness when touching the glass or standing close to the window, especially on very cold days with below average temperatures. You may also experience coldness around the windows which can be coming for the walls, especially in older homes.
Purchase and installation of back patio and front door
Dear Joanne,
We are sorry to hear that you have been having issues with your newly installed products. The reason you were unable to reach Stan at the time is due to the fact that he was no longer employed by Loyal Seal windows and doors for personal reasons. As you may recall, the issue you were having was a crack in the transom above your door. As stated in our contract and industry standards, glass breakage or cracks of any kind are not covered by warranty. Upon completing the installation at your home, our installer inspected the products with you and you have signed a completion certificate stating your satisfaction with the product and installation. We have offered you to replace the transom at cost price, an offer which you declined. Should you change your mind please do not hesitate to contact our office.
1/2 windows and doors of a large size home
Dear Mr. Wang,
As you are not our customer we are at no obligation to provide you with free service. Due to high volume of false alarm service requests we charge a minimal fee to send a service technician to examine a problem. In order to minimize unnecessary costs to OUR clients we request pictures and an email describing the problem. Just by viewing your photo, it is absolutely clear that you are experiencing condensation issues (NOT leaking windows). During the winter months when humidity in the home is high and the temperature outside is very low, it is normal to experience condensation on the inside surface of the glass, especially when you have window covers such as shutters. The water drips to the bottom of the window and leaves marks on the frame (as evident in your own pictures which you have attached)
Thank you
Dear Jerry,
We find this message very unclear and no detail is given by you to indicate the problems you have had. However, as stated in your message, you were unhappy and refused to pay the full balance as compensation. As per your contract with us, we do not provide service or warranty on jobs with outstanding balances.
This entry did not meet HomeStars review criteria.
Entry door & sliding patio door
Thank you for your review, please do not hesitate to call us in the future for all you windows and doors needs.
Replacing Bay Windows - Thornhill, June 2013
Thank you very much for your review, we look forward to working with you in the future and thank you for your business!
Thank you for your business, we look forward to serving you soon!
Replacement of Storm Doors and windows
Thank you for your review and your business, we look forward to serving you again soon!