Don't use this company, they do not honour their warranty!
I am answering your response:
Please do not post false emails that you have sent me, I only received the original email stating the cost of the warranty replacement. No other emails where sent to me. You have my telephone number, why would you not contact me directly to discuss the problem instead of posting false information.
I have the Invoice and there it states if I can provide a picture a diagnostic charge will not be be charged and a the company can prepare the warrantied part. There is no mention of a charge for warranty work. If there is please email that to me.
It is very untrue that you have attempted to contact me numerous times. I have also emailed you to see if I can get the part that is covered under warranty and install myself. But Have not gotten any response from you. You want to charge me $160+tax for service, but I have seen that you have charged others $80. Can you explain that.
Please let me know where I can get the part.
I contacted this company over 3 years ago to install a new Patio Door and Storm Door for my parents who are in their mid 80's. They work was good, but now when the Screen Slider Frame of their Patio Doors is cracking and braking off, they say they will come and fix only after we pay $160 + TAX. On my parents receipt it states the Patio Door Frame has a Life time warranty. I have never had an experience where a company charged to come out to do warranty work. The service is always covered and the warranty work is done. This is a Breach of Warranty! DONT USE Them for any work.
As per your Company response, it is not true that there have been numerous attempts by your company and manufacturer to contact me. I have called 3 times and emailed once. They contacted me once by email and then you called me once. I will take the free parts and do the replacement ourselves. Will not pay $160+tax for you to replace them. I read in a previous complaint you charged them $80 dollars, why now $160+Tax. Please let me know where I can pick up the parts?
- Approximate cost of services:
- $2,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Slavika,
Kindly stop putting false reviews.
Please see below copies of numerous emails that were sent to you to which you never replied.From:
Sent: Monday, June 05, 2017 2:01 PM
To: hidden purposefully to protect your privacy
Subject:
Dear Mr. Kotnjek,
This is re your service request for the above address (hidden). We shall be glad to send our service technician asap. There is going to be a labour charge of $160.00+HST for the service visit. I have attached the payment form. Kindly fill-up the form and send it back to confirm you want us to proceed with the visit.Thanks
---------- Forwarded message ----------
From:
Date: Fri, May 19, 2017 at 4:20 PM
To: hidden purposefully to protect your privacy
Subject: Service case #: 6076806 - There has been an update in your service request caseWe would like to schedule the service visit on,
Please confirm your availability as soon as possible and no later than 48 hours.
Thank you
Dear Slavica,
We appreciate your feedback and are sorry that you feel that way. After numerous attempts with you to schedule the diagnostics visit for the manufacturer, we were unable to do so. Kindly read the warranty terms in the back of your contract. It is clearly stipulated what are the terms (the material is warranted, however, the labour is not). This warranty terms are standard for any construction company (i.e. if your furnace breaks down, parts are covered, labour is not).Furthermore, for the customer service we stand for, we agreed to cover the parts for free (even though it was wear and tear damage that is not covered by any warranty).
If you want to proceed with parts coverage for free, kindly call back our service department and we will gladly honour the offer your parents were given.