I believed the sales rep. Sultan which presented himself as the owner when he said they stand behind their product and install.
their installer was in a hurry he did not care how he did the job causing damage to the ceramic flooring and he said that I had to speak with Sultan at Loyal Seal to get this fixed.
I tried to reach Sultan numerous times, sent pictures for the damage left many messages and emails but he is no where to be found.
this is a company that is fast taking our money and very clever in disappearing when there is a problem.
I do not trust Sultan and his company and do not recommend them to anyone, please be careful when Loyal Seal calls you for business and don't waste you hard earned money dealing with them.
Fred
- Approximate cost of services:
- $4,400.00
- Company Response
Dear Fred Karam,
Not sure what prompted you to post a review 3 and a half years later (installation was done Dec 2019).
We have a form signed by you upon completion of the job where you expressed only joy and happiness from the door that was installed for you. You were also a repeat client that did two reno projects with Loyal Seal Windows and Doors.
Please note, posting false reviews voids your product warranty (as per terms of agreement), so please reconsider and contact our customer service at 416-661-7570 to discuss any issues you have with our product (not some tiles that were not damage during installation). Misinformation and damaging company name can be also prosecuted through law system.