Sundance Spa Store The

The service tech's left the bottom exterior panels open last year when service was done and mice chewed up some wires due to that which cost me about 950 dollars. when they came back to replace the parts they left the bottom panels open AGAIN! the Store manager said he will look into and get back to me. it's been 3 weeks with no response, I will never use this store again.

So finally hubbie agrees to a hot tub, after much research and several home shows we choose to buy a cameo model 880 series from the sundance store and there is no regrets , the hottub is steller heats up fast VERY quiet and Sundance has been amazing at helping us with any question and there has been many. Do not hesitate to purchase from sundance they and their product has been amazing. "Happy Tubbing"

We had a pad layer and hot tub installed by Sundance on Appleby. They were very accommodating and showed up on time. They took their time showing us how the hot tub worked. They gave us a great deal on a beautiful hot tub!!

It was a tale of two sides. The sales guy Greg, was very helpful, informative and gave us lots of options. Not pushy, which I always like. He gave us some different models, different sales options. When we said we were going to think about it, he left it at that - which I always appreciate. Well after some thought, we decided to go with them on an Edison model. That's the good part.

The delivery part was less than stellar. The same group of three guys who, in the previous week had removed our old hot tub delivered the new one. They arrived, and didn't introduce themselves (I was responsible for that). Their first two statements as they went into the backyard was:

- "That fence has to come down", and
- "your electrical wire is too short".

er .... you were here last week, don't you think it would've been helpful to mention this back then! I'm not sure how they felt I was going to rip out a fence that was sunk in concrete, or better yet, running some longer electrical wire quickly.

Luckily, our deck guys (What Wood U Like) were there to help, and came up with some workarounds. Later on, one of the guys looked at the electrical wire I had (from the previous hot tub), and was saying that we probably needed a thicker gauge - in his experience. As he was explaining it, one of the other guys in the crew said, "Don't worry about it - they know what they're doing!". It was definitely said, in a "come on, let's just drop the hot tub and leave" attitude, rather than deferring to our electrical knowledge.

Ultimately the price of the hot tub and the quality will rule. But the delivery was underwhelming.

If you want to buy a quality spa, buy a Sundance, you will love it. The staff at the Burlington Sundance store are awesome, and very helpful. The entire family is enjoying the tub.