We have been long time customers of Sullivan for both snow removal and lawn cutting. This summer they rarely turned up and haven't cut our lawn since Aug 23. We had to go out and buy a lawn mower and cut it ourselves. We are seniors and my husband is in poor health. This is a disgusting way to treat loyal customers. Tried to call but the "message box is full" so can't leave a message. Have emailed as well as written a letter but have had no response. This has caused us so much stress.