The Bedroom Shop

16715 Yonge Street Newmarket ON L3X 3A1
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HomeStars  >  Furniture in Newmarket  >  The Bedroom Shop  >  White glove service for my delivery and excellent customer service all around!
1 review Richmond Hill, ON

White glove service for my delivery and excellent customer service all around!

My Decor-Rest couch and solid wood double bed was delivered this weekend. The guys that delivered and assembled the furniture were polite and did a great job putting everything together and taking away all the garbage. Bonnie has been co-ordinating the delivery of my furniture for the last few months and she went above and beyond accommodating my requests and calls. I needed the furniture held for an extra month as our renovations were delayed and she was happy to keep the furniture until I was ready. From the moment I walked into the store with my family I did not feel pressured to buy which made us feel comfortable to browse and think about what we wanted instead of what the sales person wanted us to buy. We are so happy with our purchases we will be purchasing a another sofa to match the couch since the quality is better than we expected. Thanks!

I purchased several items on a Sunday afternoon with my family and Bruce provided additional discounts we didn't know we could have and offered great selection on the items we were looking for. He was very knowledgeable. I made it clear I needed a couch that will not pill and that the cushions would not slip when you sit on them. I haven't received the couch yet, but was assured this would not happen. I will write another review once I receive the furniture I ordered.

We are doing renovations and told The Bedroom Shop that we needed to have our purchases held at their warehouse for a little longer until our renovations are complete. The staff has been incredibly friendly and accommodating.
It's nice to call a company and have a person answer the phone. Each time I have called I have not been put on hold or have I had to leave a message to have someone call me back with my inquiries.


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Company Response

Hi Elaine.
Thanks for the review and we will be sure that your delivery goes perfect.
Thanks for the business

Jeff Reynolds