Cost - $33K for torch on roof/chimney masonry repair
Issues:
1. Poor quality - roof leaking from an overhang onto our deck only 1.5 months after completion. Somehow, the angle doesn't allow the water to drain onto the drain. So, now, our deck (which is also new) has a pool of water on the floor from the roof. Apparently, we have to PAY EXTRA to have this fixed when it was their installer who did not foresee that the slope was not enough to drain properly. This is a new roof. To be charged extra to fix a poorly installed roof is ludicrous.
2. Poor responsiveness - email, called, texted, sent videos...(god knows what else) since September 20 2021 about this problem. It is now November 5 2021, and nothing has been done. Their rep/manager has gone MIA after being paid in FULL and wouldn't answer any of our calls/emails. Note: this work is supposed to be guaranteed.
3. Lack of professionalism:
a. In the summer, they promised to finish the job before our daughter's birthday because we didn't want their trash container in our driveway for the guests to see. Job was finished literally 2 months after the birthday. And, they didn't pick up after themselves prior to the birthday. My husband and I had to pick up garbage that the crew has left on our yard (empty water bottles just thrown from the roof while working, food packaging, etc.).
b. I had a very strange interaction where insults and curses were thrown at me because I gave one of their crews an earful for not answering/confirming when they were going to come to finish the job. On that day, we had an appointment with a medical specialist who we waited 8 months to see. The crew member gave us a couple of days notice. When I reprimanded him, he started yelling and cursing profanities at me and just drove off. When asked by their manager, apparently I made comments about his culture and said I was racist (untrue!!!).
Hire at your own risk. I'm writing this to keep the pressure on this company to fix the work's defect. Right now, we have a bucket, catching the drips from a new roof that cost us $33K to install!!!
- Approximate cost of services:
- $33,000.00