The customer service was good getting my business. Delivery was on time, but very disappointed in the product. I was told I bought #1 grade Brazilian Cherry Hardwood. We'll after I started to lay the floor in found 10 to 12 pieces that were already cut with the groove end missing. Then some of the boards we not 3 1/4 wide. Some were slightly wider or narrower. I called the store back to voice my concern, nothing was done and no call back from them either. Make sure you double check their products before taking it home.